Privacy Policy — How dhaka7 Collects, Uses, and Protects Your Data

1. Introduction

dhaka7 is committed to protecting the privacy and personal data of every player who uses its online casino and sports betting platform at dhaka7.vu. This Privacy Policy sets out, in clear and formal terms, the categories of personal data that dhaka7 collects, the purposes for which that data is processed, the legal bases relied upon for that processing, and the rights available to players in relation to their personal data.

This policy applies to all personal data collected through the dhaka7 website, mobile browser experience, customer support communications, and any other interaction between a player and the dhaka7 platform. It should be read alongside the dhaka7 Terms & Conditions, which govern the overall contractual relationship between dhaka7 and its players.

dhaka7 operates as an offshore online gaming platform serving players in Bangladesh. While Bangladesh does not currently have a dedicated data protection statute equivalent to the GDPR, dhaka7 applies rigorous data protection standards voluntarily, in line with international best practice, to ensure that all player data is handled with integrity, transparency, and proportionality.

2. Data Controller

For the purposes of this Privacy Policy, dhaka7 acts as the data controller in respect of all personal data collected through the dhaka7 platform. As data controller, dhaka 7 determines the purposes and means by which your personal data is processed. If you have any questions regarding the controller status of dhaka7 or wish to exercise any of your data rights, please contact the dhaka7 data privacy team at [email protected].

3. Data We Collect

dhaka7 collects personal data across several categories. The specific data collected depends on how you interact with the platform and at what stage of the player journey the collection occurs.

3.1 Registration Data

When you create a dhaka7 account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile telephone number
• Residential address (including district, division, and postcode)
• Chosen username and encrypted password
• Preferred currency (Bangladeshi Taka / BDT)

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and responsible gaming commitments, dhaka7 may request the following documentary data:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or mobile banking statement dated within the last three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or Upay account registered to the same name)
• Source of funds declaration (for players transacting above defined thresholds)

3.3 Financial Transaction Data

When you make deposits or request withdrawals, dhaka7 records the following:

• Transaction amounts in Bangladeshi Taka (৳)
• Payment method type and masked account identifier (e.g., last four digits of a mobile money number)
• Transaction timestamps (Bangladesh Standard Time, UTC+6)
• Transaction reference numbers
• Cumulative deposit and withdrawal history associated with your account

3.4 Gaming Activity Data

dhaka7 records all gaming and betting activity associated with your account, including:

• Games played, bet amounts, and results
• Sports betting markets accessed and wagers placed
• Session start and end times
• Bonus and promotional offer usage
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

3.5 Technical and Device Data

When you access dhaka7, our systems automatically collect certain technical information:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Referring URL and pages visited within the platform
• Session duration and click-path data
• Cookie identifiers (see Section 8)

3.6 Communications Data

If you contact dhaka7 via email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and any case reference numbers assigned to your enquiry or complaint.

4. How We Collect Your Data

dhaka7 collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make a transaction, contact support, or participate in a promotion.
• Automatically: through cookies, server logs, and analytics tools when you browse and use the dhaka7 platform.
• From third-party payment providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank may share transaction confirmation data with dhaka7 to facilitate payment processing.
• From identity verification services: where dhaka7 uses third-party KYC verification tools, those providers may return verification status and flag data to dhaka7 to complete the account verification process.

5. Legal Basis for Processing

dhaka7 processes your personal data on the following legal bases:

6. How We Use Your Data

dhaka7 uses the personal data it collects for the following specific purposes:

• Account operation: to create, maintain, and manage your dhaka7 player account, process your login credentials, and enable access to all platform features.
• Age and identity verification: to confirm that you are at least 18 years of age and that the identity details you have provided are accurate, as required by our responsible gaming obligations.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate transaction records.
• Fraud and security monitoring: to detect and investigate suspicious account activity, unauthorised access attempts, bonus abuse, and other security threats to the platform and its players.
• Responsible gaming: to monitor player behaviour for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care to players.
• Customer support: to respond to your enquiries, resolve disputes, and process formal complaints in a timely and informed manner.
• Platform improvement: to analyse aggregated, anonymised usage data and improve the dhaka7 game library, interface, payment options, and overall user experience.
• Legal compliance: to meet applicable legal and regulatory obligations, respond to lawful requests from authorities, and defend dhaka7's legal rights in the event of a dispute.
• Promotional communications: to send you relevant offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].

7. Data Sharing and Third Parties

dhaka7 does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:

7.1 Payment Processors

To process deposits and withdrawals, dhaka7 shares the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers are contractually obligated to process your data solely for payment fulfilment purposes and in accordance with applicable data security standards.

7.2 Game Studio Partners

Games on the dhaka7 platform are supplied by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, your player session token and anonymised betting data are transmitted to the relevant studio's systems to enable gameplay. These studios operate under contractual data processing agreements with dhaka7 and do not receive your full personal profile.

7.3 Identity Verification Providers

Where dhaka7 uses a third-party KYC verification service to validate identity documents, your submitted documents are transmitted to that provider's secure processing environment. Verification results are returned to dhaka7 and the original documents are not retained by the provider beyond the processing window.

7.4 Legal and Regulatory Disclosure

dhaka7 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, a valid court order, or a lawful regulatory request. dhaka7 will, where legally permissible, notify the affected player of such a disclosure request prior to compliance.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of dhaka7's business operations, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material changes to data processing arrangements that result from it.

8. Cookies and Tracking Technologies

dhaka7 uses cookies and similar tracking technologies to deliver a secure, functional, and personalised experience on the platform. The following categories of cookies are used:

You may disable non-essential cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. dhaka7 does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertisements on external websites.

9. Data Security

dhaka7 applies a multi-layered approach to data security designed to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your browser and the dhaka7 platform.
• Encrypted storage of sensitive data fields including passwords (hashed and salted), payment identifiers, and identity document references.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging.
• Intrusion detection systems and automated anomaly monitoring to identify and respond to security incidents in real time.
• Regular security reviews of platform infrastructure, third-party integrations, and data handling procedures.
• Segregated player fund accounts to ensure that player balances are held separately from dhaka7's operational funds.

Notwithstanding these measures, no data transmission over the internet can be guaranteed to be entirely secure. Players are advised to use strong, unique passwords for their dhaka7 account, enable any available two-factor authentication options, and notify dhaka7 immediately at [email protected] if they suspect any unauthorised access to their account.

10. Data Retention

dhaka7 retains personal data for as long as is necessary to fulfil the purposes described in this policy, subject to any longer retention periods required by applicable law. The general retention principles applied by dhaka7 are as follows:

• Active account data: retained for the full duration of your account's active status on the dhaka7 platform.
• KYC and identity documents: retained for a minimum of five years from the date of your last transaction, in accordance with standard anti-money laundering record-keeping practice.
• Financial transaction records: retained for a minimum of five years from the date of each transaction.
• Customer support records: retained for three years from the date of the interaction, or longer if the interaction relates to an unresolved dispute or legal claim.
• Marketing consent records: retained for the duration of your active account and for one year following account closure, to evidence the basis on which communications were sent.
• Technical and device data: retained for up to 12 months from collection, after which it is anonymised or deleted.

Upon account closure, dhaka7 will pseudonymise or delete your personal data at the end of the applicable retention period, unless continued retention is required for the purpose of an ongoing investigation, legal proceeding, or regulatory requirement.

11. Your Data Rights

As a player on dhaka7, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered username for verification purposes.

• Right of Access: You may request a copy of all personal data that dhaka7 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request that any inaccurate or incomplete personal data held by dhaka7 be corrected without undue delay.
• Right to Erasure: In certain circumstances, you may request that dhaka7 delete your personal data. This right is subject to limitations where retention is required for legal compliance, fraud prevention, or dispute resolution purposes.
• Right to Restriction of Processing: You may request that dhaka7 temporarily restrict the processing of your data while a rectification or objection request is being assessed.
• Right to Data Portability: You may request that dhaka7 provide your personal data in a structured, commonly used, machine-readable format for the purpose of transferring it to another service provider.
• Right to Object: You may object to processing activities conducted on the basis of legitimate interests, including direct marketing communications. Where you object to marketing communications, dhaka7 will cease sending them within 72 hours of receiving your request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

dhaka7 will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, dhaka7 may extend this period by a further 30 days, with prior notification to the requesting player.

12. Children's Privacy

dhaka7 is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any feature of the dhaka7 platform. dhaka7 does not knowingly collect personal data from individuals under the age of 18. If dhaka7 becomes aware that personal data has been collected from a minor, the affected account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the original payment source following verification.

If you have reason to believe that a person under 18 years of age has registered on dhaka7, please contact [email protected] immediately so that appropriate action can be taken.

13. Updates to This Privacy Policy

dhaka7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, legal obligations, or platform operations. When material changes are made, dhaka7 will publish the revised policy on this page with an updated effective date and, where appropriate, notify registered players by email.

Players are encouraged to review this Privacy Policy periodically. Your continued use of the dhaka7 platform following the publication of an updated policy constitutes your acknowledgement of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by dhaka7, please contact the privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response Time: dhaka7 aims to acknowledge all privacy-related enquiries within 24 hours and provide a substantive response within 30 calendar days.